• According to the ""Reasonable Exceptions for the Exercise of Right of Withdrawal in Distance Transactions"" guidelines, personal hygiene products and intimate clothing cannot be returned.
LeRêve goes above and beyond the regulations by offering a 7-day inspection period for regular-priced items. Special discounted items are non-returnable.
• How to initiate a return or exchange:
1. For purchases made on the official website, you can apply for a return within 7 days by visiting the order page. If you wish to exchange an item, please contact customer service through the order details.
2. Once the customer service team receives your return/exchange request, they will contact you through "Customer Communication" to provide return instructions.
3. The refund will be processed according to your original payment method. You can also choose to receive store credit (shopping points):
- Credit card refund: It will take 5-20 business days after the return is received to process the refund.
- ATM refund: The refund will be transferred to your bank account. Please provide complete account information (including "bank code" and "branch code," for example: Cathay United Bank (013) Neihu Branch (0659)).
- The refund will be processed within 5-20 business days after the return is received.
- If the ATM refund account information is incorrect or incomplete, the refund may be delayed. Except for Cathay United Bank accounts, a transfer fee of NT$15 will be deducted from the refund.
- Store credit refund: It will be processed within 1-3 business days after receiving the returned item and will be credited to your official website account.
- Store credit has no expiration date and can be used both online and at physical stores.
- The refund will be processed within 5-20 business days after the return is received.
- If the ATM refund account information is incorrect or incomplete, the refund may be delayed. Except for Cathay United Bank accounts, a transfer fee of NT$15 will be deducted from the refund.
- Store credit has no expiration date and can be used both online and at physical stores.
• Important notes for returns/exchanges:
1. Items purchased on the official website are eligible for return/exchange within 7 days of delivery (including weekends and holidays).
2. For customers in outlying islands or overseas are responsible for covering the shipping costs for both the return and exchange.
3.Any applicable taxes will be deducted from the refund amount.
4. Exchanges are only accepted for items of equal value. If you wish to exchange for a higher-priced item, the price difference must be paid.
5. To protect the rights of both parties, please provide a complete unboxing video as proof of the original condition of the item in case of minor defects. This will facilitate the subsequent handling process.
6. For promotional bundle items (including gifts), if the number of items returned does not meet the promotional requirements, the retained items will revert to the original price, and the price difference will be deducted from the refund.
7. The main product and all accessories in a bundle must remain intact and unused (including gifts). If any item has been used or damaged (beyond restoration to a new condition), the refund will deduct the original purchase price of the used item.
8. The shipping fee for the order is covered by the store when the products are shipped.
- If a return is subsequently requested, the refund will be based on the product's selling price.
- If the returned product does not meet the complete return conditions, the buyer will be responsible for the round-trip shipping costs.